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Bain Partner Priscilla Dell'Orto on Customer-Centricity and Connecting the Dots Across Greater China Priscilla Dell'Orto is a Partner in Bain’s Hong Kong office and a leader in the firm’s Financial Services and Customer practices. She joined Bain just over a decade ago and specialises in customer experience, including the Bain trademarked Net Promoter System (NPS) and the new NPS Prism subscription...

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