Helping Asian Wealth Management Communities interact

Asian Wealth Management Forum 2019 SG - Exclusive Insights - Laurence Lancaster

Jump to section:

1. In the transparent and complex world we now live in, what value do clients expect from us?

Video transcript

1. In the transparent and complex world we now live in, what value do clients expect from us?

As a service provider, inevitably our fees tend to go up now in what we do. So the quality of service that we provide to clients has to be top notch. And someone mentioned in the discussion just then the integration of services, as well. Clients want to come to one provider and have them do everything for them, so a one stop shop. As fees are likely to go up, the quality of service has to be there. And I think they want to look at one provider to do everything for them. Albeit they'll be outsourcing various services, they want to have one person to go to.