How would you explain the opportunity that UAE represents to Zurich International? - Peter Huber

Peter Huber, Chief Executive Officer at Zurich International discussed the opportunity that UAE represents to Zurich International.

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1. How would you explain the opportunity that UAE represents to Zurich International?

Video transcript

1. How would you explain the opportunity that UAE represents to Zurich International?

The perfect storm that we're seeing across the globe obviously also applies to the UAE. We have invested a lot over the last 18 months to create a global company localized in the UAE with new technology, with new services, with new propositions, ultimately to differentiate us, because we believe that what got us here in the last 30 years - and we've been here for a long time - will not get us into the future. So, to give you a few examples. We have invested significantly into technology. Customers now can apply for insurance online. They can have full control of the whole value trade. We have brought new investment propositions to the market which are first, transparent, and secondly very cost efficient. And if you think about long term savings, that's what you need. The biggest killer of a good retirement is high cost throughout the years. So, we have taken that feedback very seriously from our customers and have applied new solutions. And last but not least, something that we've introduced on the first of January 2019 is net promoter score, where we call our customers, based on certain touch points, and get direct feedback. Myself, I have committed to call customers five hours every month. So, I call them up and listen to what they have to say. A customer has surrendered the policy, why have you done it, what's the problem, how can we help. Two customers that have said great service Zurich, keep it up. And that insight will drive future solutions here for Zurich in the UAE. And with that we are going to differentiate ourselves from our competitors.

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