Digital Wealth Asia Forum 2019 Singapore - Highlights - Michael Gerber

Michael Gerber of 360F

Jun 21, 2019

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1. What are the challenges and opportunities for this industry?

Video transcript

1. What are the challenges and opportunities for this industry?

In an industry where we have a gross of about 10 to 15% on a yearly base, it's very easy just to acquire new customers. But customer satisfaction and customer retention is also very important. There's where the potential comes in, and this is where through digital touchpoints we can make the customers much happier, providing more information, and keeping the customer engagement high.

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