Digital Wealth Asia Forum 2019 Singapore - Highlights - Mark Wightman

Mark Wightman of EY

Jun 21, 2019

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1. What are the challenges and opportunities for this industry?

Video transcript

1. What are the challenges and opportunities for this industry?

Everybody's talking digital these days. But digital means many things to different people. I think in our industry there's still a lot of challenges about what is real. We've seen a lot of POCs, but we've got to come down to reality, and ultimately we need to put the customer at the heart of what we are doing and look at how we will actually digitise their interactions with us as a firm to make sure that their interests are met, the channels they leverage and interact with are at the front of our mindset when we're making our decisions and equally think about how that works from an STP perspective. Whether we're talking execution, compliance or ongoing reporting, we've got to make it simple, always available, efficient, and without some of the hassles and manual processes that we've had historically. From our perspective, it's important to put digital at the heart of what you're doing, but to make it end to end, and to make it simple, clean, and effective.

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