Digital Wealth Asia Forum 2019 Singapore - Highlights - Evy Theunis

Evy Theunis of DBS Bank

Jun 21, 2019

Jump to section:

1. What are the challenges and opportunities for this industry?

Video transcript

1. What are the challenges and opportunities for this industry?

First of all, transparency towards the customers, being able to be much more proactive, much more efficient in doing your work. As an RM, being more on point, being able to show data real time, being able to advise customers real time, and reach out to more customers than you were able to in the past. That's where the opportunities are. The challenges are that private banking keeps on growing. We keep on getting more and more customers that we need to serve. So, we need to become more efficient in the way that we do it. We need to automate more, so that we can keep servicing clients to the quality they want to be serviced. Customers are expecting more than just performance. They are expecting a lot more from the private bankers these days. So, I think that's where the challenge is that we should address.

Latest Articles

Latest News