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Digital Wealth Asia Forum 2019 HK - Exclusive Insights - Vippy Wong

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1. What’s the impact of artificial intelligence (AI) and big data analytics?

Video transcript

1. What’s the impact of artificial intelligence (AI) and big data analytics?

AI and analytics will all come down to a few things, right? What they essentially do is they enable the asset manager to use these new types of technology to make their processes more efficient, helps them reduce the costs of functioning and reduces the risk of errors, and also helps them understand their customer better. So, all of that comes down to one theory. When asset managers are able to reduce the cost of running the business, are able to understand their customers better and understand, based on the customer needs, customer preferences, customer demands, and any other data point related to the customer's life, then that enables them to develop a better way of servicing that customer, create better products, and create a better experience. All the same time, the increased competition also reduces the cost for the user, as well. So, all of that comes down to one thing. I think that it leads to much better products and capabilities and user experience for the customer with not just one asset manager, but the various wealth and asset managers out there.

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