Delivering investment products and advice to clients – is it time to re-think everything? - Damian Hitchen

Damian Hitchen of Swissquote

Feb 18, 2019

Damian Hitchen, Chief Executive Officer, Middle East & Asia at Swissquote discussed delivering investment products and advice to clients – it is time to re-think everything.

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1. Delivering investment products and advice to clients – is it time to re-think everything?

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1. Delivering investment products and advice to clients – is it time to re-think everything?

I think historically the industry has led with a product. They may call it an advisory mandate, but that largely has been provider-led. What do I mean by that? It means it's been led by the private banks or the insurance companies or the regional banks in terms of what they perceive the customers want. I think what you'll see will be a huge sea change in financial services, particularly with the millennials, is that they won't be provider-led anymore. They have a lot more information at their fingertips, they essentially have a lot more education in terms of what they're looking for, and it will be more a consumer to business-led industry, where historically, for the past three decades, it's been a business to consumer-led industry.

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