Priscilla Dell’Orto


Bain & Company


Priscilla Dell’Orto is a partner in our Financial Services and Customer practices, based in Hong Kong. Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, digital, operating model and cost transformation. Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, experience-led operating model, market entry, IT strategy and our proprietary Simple & Digital solution. Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany. She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.

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Bain Partner Priscilla Dell'Orto on Customer-Centricity and Connecting the Dots Across Greater China Priscilla Dell'Orto is a Partner in Bain’s Hong Kong office and a leader in the firm’s Financial Services and Customer practices. She joined Bain just over a decade ago and specialises in customer experience, including the Bain trademarked Net Promoter System (NPS) and the new NPS Prism subscription....