Helping Asian Wealth Management Communities interact

We were delighted to host our annual Digital Wealth event in Singapore – at a time when financial institutions are re-assessing their strategies and engagement of all kinds of technology.

Please mark the date of our 2018 event in your diary now – Wednesday 13th June.

Over 300 CEOs, COOs, heads of technology / digital, and other senior practitioners attended – from a mix of local and international Private Banks, Retail Banks, Insurance Companies, Independent Firms & Family Offices, Asset Management Companies, and IFAs.

Many thanks again to those people who participated in and attended the event, and also to our partners.

Jun 15

Digital Wealth Asia 2017

Mandarin Oriental Hotel, Singapore

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A community of leading organisations within Asian Wealth Management

Featured speakers
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Senior figures in Asian Wealth Management are speaking at this event

Aananth Solaiyappan

WeInvest

Alan Laubsch

Lykke

Alex Medana

FinFabrik

Alex Ypsilanti

Quantifeed

Why you should attend Hubbis events

Connect

Connectivity across Private Banking, Independent Wealth Management, Retail Banking, Asset Management, Insurance, Technology, Professional Services and other communities.

Learn

Find out how the industry can develop further & lessons it can learn from elsewhere. Improve skills and knowledge through a practical, enjoyable and interactive learning experience.

Enjoy

Hubbis events are not only consistent, relevant, engaging and unique but also highly positive, and fun experiences.

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Mandarin Oriental Hotel,Singapore

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Event Agenda
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Morning

  • 9.00am

    Welcome Address

    Michael Stanhope

    Founder & Chief Executive Officer

    Hubbis

  • 9.05am

    Panel discussion - Does digital really matter to your success?

    • How much of your revenue comes from digital channels? 
    • What does a proper business case for digital look like? 
    • There is a lot of talk – but how much gets converted into tangible and measurable action?
    • What – if anything – has emerged from any of the Incubators, Labs and other initiatives? 
    • Why does it take so long to transform the business?
    • How do you create an ecosystem that genuinely embraces fintech?
    • How do you create value out of digital? Will this change?
    • Who has created any real impact – and how did they achieve this?
    • Who will be the Tesla of Asian wealth management?

    Chair

    Michael Stanhope
    Chief Executive Officer & Founder
    Hubbis

    Panel members

    Nakul Kurup
    Head of Digital Sales & Monetisation
    OCBC Bank

    Alvin Lim
    Head of Digital, Singapore
    HSBC

    Lee Ng
    Vice President, MetLife Innovation Asia, and Chief Operating Officer of Lumenlab
    MetLife

    Yashesh M. Kampani
    General Manager, Banking and Financial Markets, ASEAN
    IBM

    Mark Wightman
    Partner, Wealth & Asset Management Advisory
    EY

    Panel Members

  • 9.55am

    Presentation - The future of investment advice

    Mark Wightman

    Asia-Pacific Wealth & Asset Management Advisory Leader

    EY

    • Financial well-being is becoming increasingly important given improvements in life expectancy, requiring greater planning. At the same time, there is a global shift in financial responsibility from the state to the individual, particularly around pensions, healthcare and education
    • New generations are now more willing than ever to place their trust in non-traditional financial services providers; overall they have different needs, face more choice and are more transient
    • In a world where there is greater access to information, digital innovation and breath of investment opportunities, who is best positioned to support investors’ needs, and how can we work together to improve the financial well-being of everyone?
  • 10.05am

    Presentation - The quest for client loyalty and value: re-assessing the digital landscape

    Mark Nelligan

    Chief Executive Officer

    Pershing, a BNY Mellon company

    This will discuss what matters most to clients and how digital advancements are changing the way clients select wealth management providers. Mark will examine key priorities for the HNW digital experiences, gaps in delivery and where firms should direct efforts to demonstrate value and deepen client loyalty. The purpose of this presentation is to engage the audience on several levels:

    • Define past, present and future view of the digital landscape
    • Identify technology experiences that impact loyalty
    • Strategise the areas of high-impact for technology focus to drive engagement and loyalty
  • 10.15am

    Presentation - Digital wealth: automation, deployment, engagement

    John Robson

    Chief Commercial Officer

    Quantifeed

    • A new digital wealth product begins with an idea – what idea is that?
    • Working with multi-stakeholder institutions
    • Learning, iterating and growing
  • 10.25am

    Presentation - Robo-advisory for a more efficient front-office

    Mark Buesser

    Chief Executive Officer

    IMTF

    • Automating complex regulations
    • Digitising the client relationship
    • Achieving client centricity and efficiency with ICOS/2
  • 10.35am

    Refreshment & Networking

  • 11.05am

    Presentation - Differentiate your firm with world-class, innovative client communications technology

    David Rhind

    Regional Solution Manager, Asia Pacific

    SS&C Technologies

    • Empower your business teams to design and deliver high-impact, sophisticated communications
    • Tailor your workflows to the specific needs of each communication
    • Apply a comprehensive, flexible approach to data quality
    • Enable multi-channel distribution - users control what they get and how they get it
  • 11.15am

    Presentation - Turning information into insights

    Marko Milek

    Head of Global Exchange, APAC

    State Street

    • If data is the next natural resource, how will investors best harness it?
    • What analytical frameworks need to be developed?
    • Why are actionable insights the ultimate goal?
  • 11.25am

    WealthTalk - Credit Suisse’s successful digital transformation - a look back and ahead

    Urs Lichtenberger

    Director, Client Platform, Asia Pacific

    Credit Suisse Private Banking

    • What does it take to be truly multi-channel digital?
    • Where does Credit Suisse stand on its award-winning Digital Private Bank? And how is it used?
    • Digitising one of the most ‘cumbersome’ processes in private banking: account opening
    • How to digitise an RM’s daily work?
  • 11.35am

    WealthTalk - Let’s get down to business

    Evy Theunis

    Senior Vice President, Head of Wealth, Regional eBusiness Department, Consumer Banking Group

    DBS Bank

    • Driving a digital business (“it’s not a programme, it’s a business")
    • Placing the customer at the heart of what we do - how to embed a customer first mind-set into an organisation’s DNA
  • 11.45am

    WealthTalk - Enabling digital wealth options in Asia

    Bhaskar Prabhakara

    Founder & Chief Executive Officer

    WeInvest

    Aananth Solaiyappan

    Chief Technology Officer and Co-Founder

    WeInvest

    • How to make digital wealth a reality within your institution?
    • Options for different segments: account aggregation, robo-advisory, hybrid advisory, thematic investing options, Sharia-compliance
    • Regulatory progress and constraints across the region
    • Organisational constraints to overcome
  • 11.55am

    WealthTalk - Role of robo-advisors in banks - will the RM stay?

    Chandrima Das

    Chief Executive Officer & Co-founder

    Bento

  • 12.05pm

    Panel discussion - Let’s stop talking about fluffy stuff - what is really happening?

    • What do RMs actually use?
    • What are you really doing?
    • Where are you spending money on digital?
    • Can you quantify what it does? What are the KPIs?
    • What’s the end-game – increase revenue? Drive new AUM? Spend more time with clients? Lead to an increase in sales?
    • What's the business case?

    Chair

    Michael Stanhope
    Chief Executive Officer & Founder
    Hubbis

    Panel members

    Urs Lichtenberger
    Director, Client Platform, Asia Pacific
    Credit Suisse

    Evy Theunis
    Head of Wealth, Regional eBusiness Department, Consumer Banking Group
    DBS Bank

    En Lai
    Head, Digital Strategy and Content, UBS Chief Digital Office, APAC
    UBS Wealth Management

    Smita Choudhary
    Executive Director, Head, Digital and Business Transformation
    Bank of Singapore

    Urs Palmieri
    Director, Financial Services Advisory, Performance Improvement Strategy
    EY

    Ryan Burdick
    Senior Vice President, Global Head of Sales
    Xignite

    Panel Members

  • 12.50pm

    Lunch

Afternoon

  • 13.40pm

    Panel discussion - Is there a tangible role for robos and AI?

    • Are robos gaining any real ground in Asian wealth management?
    • Is it likely that the traditional investment process will change?
    • What should be the role of a robo-adviser in today’s market? 
    • Are the smart algorithms in the background driven by actual investment professionals or just tech kids in the garage?
    • What are the lessons to be learned so far from elsewhere in the world?
    • How should robos be regulated? And what impact will this have on their potential? 
    • What’s the application of AI in robos?
    • How will the impact of AI on the investment process? How will it evolve over time?

    Chair

    Michael Stanhope
    Chief Executive Officer & Founder
    Hubbis

    Panel members

    Bhaskar Prabhakara
    Founder & Chief Executive Officer
    WeInvest

    Alex Ypsilanti 
    Chief Executive Officer and Co-Founder
    Quantifeed

    Chandrima Das
    Chief Executive Officer & Co-founder
    Bento

    Artur Luhaaar
    Chief Financial Officer & Co-Founder
    Smartly

    Duncan Klein
    Head of Product Management
    BondIT

    Chia Wee Kee
    Associate Partner
    Synpulse

    Panel Members

  • 14.25pm

    WealthTalk - The fourth digital revolution in wealth management: information

    Michael Gerber

    Chief Executive Officer

    360F

    • The financial institution that creates clients insights will be the winner in the future
    • Why the currency of success is no longer investments products – but information
  • 14.35pm

    WealthTalk - The emergence of hybrid advisory models

    David Wilson

    Senior Vice President

    UOB Bank

    • What’s the digital business model of the future?
    • What’s the evidence to support this?
    • What should banks be doing to prepare and position themselves in line with these trends?
  • 14.45pm

    WealthTalk - Using technology to bring institutional-level investing to everyone

    Michele Ferrario

    Co-Founder & Chief Executive Officer

    StashAway

    • Currently, non-UHNWIs do not receive unbiased financial advice, and often face minimum balances, minimum investment periods, and high fees
    • Now, technology can be used to transform investing so that we can (i) create sophisticated, personalised advice and portfolio management at a low cost, and (ii) distribute that advice and management through scalable, convenient, and user-friendly channels
    • StashAway uses technology to bring institutional-level investment strategy and services to everyone, regardless of net worth or portfolio size, so that we can help them grow their wealth faster
  • 14.55pm

    WealthTalk - Natural capital, blockchain, and the future of wealth management

    Alan Laubsch

    Director, Natural Capital Markets

    Lykke

    • Investing in the world's most promising asset class
    • Diversification and portfolio risk mitigation impacts
    • Net positive portfolios
  • 15.05pm

    Refreshment & Networking

  • 15.30pm

    WealthTalk - Rising trends in Asia family offices: digital revolution and opportunities

    Shirley Crystal Chua

    Founder and Group CEO

    Golden Equator

    • Bridging wealth synergies across generations
    • Technology evolution and what is means for wealth
    • Creating a backbone for clients to consolidate all their financial requirements
    • Opportunities for clients to access and manage their personal analytics
  • 15.40pm

    Presentation - Breaking down silos in financial services

    Benjamin Turner

    Solutions Consultant and Product Management APAC

    Liferay

    • Silos exist in any organisation – and those organisational silos have historically given rise to technology silos; think the marketing department owning the website while the IT department owns internet banking, with each typically being implemented using different technologies
    • Some of the challenges with siloed technology are inconsistent user experiences, inability to provide information that is contextually relevant, and so on
    • In this session we’ll demonstrate how customers have used Liferay Digital Experience Platform to enable co-operation between organisational silos and to implement solutions that break down technology silos
  • 15.50pm

    Presentation - 9 basic steps towards TRM compliance

    Sami Benafia

    Head of Sales & Marketing

    Ingenia Consultants

    • An overview of the key areas in order to be compliant with both TRM Notice and Guideline, as well as the Guidelines on Outsourcing Managing data inventory, to help you develop risk management framework and a base for effective disaster recovery and business continuity management
    • Perform responsible outsourcing to prevent financial loss, reputational damage and regulation breaches
  • 16.00pm

    Panel discussion - How can you finally make use of your data?

    • How do you convert your organisation to a data-first company?
    • The banks are not big on data – should there be a role for data scientists?
    • How do we bring data to life?
    • What’s the pitfalls for your business if you don’t do this?
    • With the world becoming increasingly volatile – how do you get the relevant inputs and make them mean something?
    • How do you match up to what is important to people personally, and what are the consequences and impact on their view?

    Chair

    Michael Stanhope
    Chief Executive Officer & Founder
    Hubbis

    Panel members

    Charlie O’Flaherty
    Partner
    Crossbridge Capital

    Michiel van Selm
    Director - Director Customer Impact & Growth, Financial Services Industry Practice
    PwC

    Alex Medana
    Founding Partner & Chief Executive Officer
    FinFabrik

    Vineet K Vohra, CFA
    Director & Practice Leader
    Arete Financial Partners

    Joe Rothermich, CFA
    Director, Data Science, Thomson Reuters Labs
    Thomson Reuters

    Panel Members

  • 16.45pm

    Forum End

Jun 15

Digital Wealth Asia 2017

Mandarin Oriental Hotel,Singapore

Speakers

Aananth Solaiyappan

WeInvest

Alan Laubsch

Lykke

Alex Medana

FinFabrik

Alex Ypsilanti

Quantifeed

Alvin Lim

HSBC Bank

Artur Luhaaar

Smartly

Benjamin Turner

Liferay

Bhaskar Prabhakara

WeInvest

Chandrima Das

Bento

Charlie O Flaherty

Crossbridge Capital

Chia Wee Kee

Synpulse

David Rhind

SS&C Technologies

Duncan Klein

BondIT

En Lai Yeoh

UBS Wealth Management

Evy Theunis

DBS Bank

Joe Rothermich, CFA

Thomson Reuters

John Robson

Quantifeed

Lee Ng

MetLife

Mark Buesser

IMTF

Mark Nelligan

Pershing, a BNY Mellon company

Mark Wightman

EY

Marko Milek

State Street

Michael Gerber

360F

Michiel van Selm

Canopy

Nakul Kurup

OCBC Bank

Ryan Burdick

Xignite

Sami Benafia

Ingenia Consultants

Shirley Crystal Chua

Golden Equator

Smita Choudhary

Bank of Singapore

Urs Lichtenberger

Credit Suisse Private Banking

Urs Palmieri

EY

Vineet K Vohra, CFA

Arete Consulting

Yashesh M. Kampani

IBM

Jun 15

Digital Wealth Asia 2017

Mandarin Oriental Hotel,Singapore

Sponsors

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Jun 15

Digital Wealth Asia 2017

Mandarin Oriental Hotel,Singapore

Event Highlights

We were delighted to host our annual Digital Wealth event in Singapore.  Over 300 CEOs, COOs, heads of technology / digital, and other senior practitioners attended – from a mix of Private Banks, Retail Banks, Insurance Companies, Independent Firms & Family Offices, Asset Management Companies, and IFAs.

Below for your interest and reference are links to various content we captured from the day. Please click on the orange headlines – and do send any comments or feedback to events@hubbis.com.

 

Content Highlights 

Video Highlights 
Photos
Event summary & poll results
Panel discussions
Presentations & Wealth TALKS
Video Q&As

 

Post-event Report

You might also like to view the full Post-Event Report – which is a consolidated summary, including photos of speakers & delegates, the attendee profiles & some delegate feedback, polling results, and more.

 

Event Summary 

Making digital core to wealth management success

The challenge that private banks and other wealth management institutions in Asia continue to face, is that while they know they need to embrace digital, many of them are still unclear about what to do and how to do it - according to speakers at the annual Hubbis Digital Wealth event in Singapore in June.

 

Panel Discussions 

We held 4 interactive panel discussions throughout the day – which involved 22 senior industry practitioners who we invited to participate and share their thoughts. We have also incorporated into the summaries below the briefing notes which speakers sent to us in advance of the event. Plus, we have included the results of audience polling as well as questions we received from delegates. Click on each headline to view the web versions of these – from which you can also access the PDFs.
 

Why digital matters to wealth management success
Knowing where and how to bring in digital initiatives to the organisation, and then encouraging all staff to embrace and harness them to derive the most value, is a lot easier said than done. Everything needs to start with the customer in mind.

Panel speakers
Nakul Kurup
Head of Digital Sales & Monetisation, OCBC Bank
Alvin LimHead of Digital, Singapore, HSBC
Lee Ng, Vice President, MetLife Innovation Asia, and Chief Operating Officer of Lumenlab, MetLife
Yashesh M. KampaniGeneral Manager, Banking and Financial Markets, ASEAN, IBM
Mark WightmanPartner, Wealth & Asset Management Advisory, EY

 

Finding substance amid the digital hype
The end-game for digital tools for relationship managers (RMs) at private banks in Asia should be to increase sales / revenue – followed by spending more time with clients, and then lowering the admin burden. This requires investment in the right way, with front-line buy-in and also the metrics to keep digital goals on track.

Panel speakers
Urs Lichtenberger
Director, Client Platform, Asia Pacific, Credit Suisse
Evy TheunisHead of Wealth, Regional eBusiness Department, Consumer Banking Group, DBS Bank
En Lai Yeoh, Head, Digital Strategy and Content, UBS Chief Digital Office, APAC, UBS Wealth Management
Smita Choudhary, Executive Director, Head, Digital and Business Transformation, Bank of Singapore
Urs PalmieriDirector, Financial Services Advisory, Performance Improvement Strategy, EY
Ryan Burdick, Senior Vice President, Global Head of Sales, Xignite

 

How to make more effective use of data
Banks have traditionally used data essentially to manage risk and grow revenues, but have not done much in driving greater intimacy. Yet in a world filled with ‘noise’, clients value insights that are relevant to them.

Panel speakers
Charlie O’Flaherty
Partner, Crossbridge Capital
Michiel van SelmDirector - Director Customer Impact & Growth, Financial Services Industry Practice, PwC
Alex Medana, Founding Partner & Chief Executive Officer, FinFabrik
Vineet K Vohra, CFA, Director & Practice Leader, Arete Financial Partners
Joe Rothermich, CFA, Director, Data Science, Thomson Reuters Labs, Thomson Reuters

 

Finding a tangible role for robos and AI
The extent to which robo-advisers and the application of artificial intelligence (AI) is gaining any real ground in Asian wealth management is under debate. But there is certainly evidence of a challenge to the traditional investment approach.

Panel speakers
Bhaskar Prabhakara
Founder & Chief Executive Officer, WeInvest
Alex YpsilantiChief Executive Officer and Co-Founder, Quantifeed
Chandrima DasChief Executive Officer & Co-founder, Bento
Artur LuhaaarChief Financial Officer & Co-Founder, Smartly
Duncan KleinHead of Product Management, BondIT
Chia Wee Kee, Associate Partner, Synpulse

 

Presentations 

Below are summaries of the Presentations and Wealth TALKS delivered at the event. These were 10-minute slots hosted either by senior industry practitioners who we invited to speak (Wealth TALKS), or by some of our event partners (Presentations). Also listed with each summary are links to the presentation slides (where these are made available by speakers). Click on each headline to view the web versions of these – from which you can also access the 1-page PDFs.
 

WEALTH TALK SUMMARY - Getting down to digital business
Evy Theunis of DBS Bank explains how the institution is building on its customer focus as numbers grow on various platforms.
View slides

PRESENTATION SUMMARY - The future of investment advice
Mark Wightman of EY says that with longer life expectancy, investors need to decide which direction they take in line with the need for greater planning for financial well-being in later years.

WEALTH TALK SUMMARY - Credit Suisse’s successful digital transformation
Urs Lichtenberger of Credit Suisse explains how the bank is evolving its offering and approach to delivery in the digital space
View slides

WEALTH TALK SUMMARY - Enabling digital wealth options in Asia
Bhaskar Prabhakara and Aananth Solaiyappan of WeInvest say that an aversion to innovation have the potential to stifle wealth generation.
View slides

WEALTH TALK SUMMARY - The role of robo-advisors in banks - will the RM stay?
Chandrima Das of Bento questions the extent of the impact that robo-advisory will likely have on Asian wealth management.
View slides

WEALTH TALK SUMMARY - Natural capital, blockchain as the future of wealth management
Alan Laubsch of Swiss fintech firm Lykke looks at investing in the world’s most promising asset class and the impact on diversification and portfolio risk mitigation.
View slides

WEALTH TALK SUMMARY - Moving towards hybrid advisory models in Asia
David Wilson of Capgemini says that while digital advice is here to stay, a hybrid model is the future.
View slides

WEALTH TALK SUMMARY - The fourth digital revolution in wealth management: information
Michael Gerber of 360F says the industry should put clients at the forefront in the long road to artificial intelligence (AI).
View slides 

WEALTH TALK SUMMARY - How digital can bring institutional-level investing to everyone
Michele Ferrario of StashAway explains the role of technology in transforming investing by lowering costs, personalising advice and driving more scalable, user-friendly distribution.
View slides

PRESENTATION SUMMARY - Digital wealth: automation, deployment, engagement
John Robson of Quantifeed discusses how to fit a new technology initiative into the people, processes and systems of existing businesses.
View slides

PRESENTATION SUMMARY - Robo-advisory for a more efficient front-office
Mark Buesser of IMTF Group says robo-advisory is now finally finding more takers, especially when it leads to a more efficient front-office.
View slides 

PRESENTATION SUMMARY - Breaking down silos in financial services
Benjamin Turner of Liferay explains how to encourage cooperation internally within organisations, to implement solutions that break down technology silos.

PRESENTATION SUMMARY - Turning information into insights
Marko Milek of State Street explains how investors can best harness data as the next natural resource, to create actionable insights as the ultimate goal.
View slides

PRESENTATION SUMMARY - 9 basic steps towards TRM compliance
Sami Benafia of Ingenia Consultants explains how to ensure compliance with technology Risk Management (TRM) guidelines.
View slides

PRESENTATION SUMMARY - Differentiation in client communications
David Rhind of SS&C Technologies explains the importance of a flexible approach to data quality to drive tailored communications and enable users to control what they get and how.
View slides

WEALTH TALK SUMMARY - A digital revolution for Asian family offices?
Shirley Crystal Chua of Golden Equator Capital believes there is a promised land of new investment opportunities for family offices who embrace a digital future.
View slides

 

Video Q&As

How Singapore Life will shake-up the local insurance industry 
Walter de Oude of Singapore Life explains how the approval of his firm’s licence will help shake-up the insurance space, starting with HNW individuals and then evolving the offering more widely.

Moving towards hybrid advisory models in Asia
David Wilson of Capgemini discusses the outlook and potential for the hybrid advisory model in Asia.

Improving the insurance experience for clients and distributors
James Tan of Tokio Marine Life Insurance talks about some of the new digital tools and technological advances the firm is spearheading, for the benefit of distributors and end-clients alike.

Creating a more compelling digital platform for investors
Artur Luhaäär of Smartly explains the benefits of digital advice and how he is building his platform to deliver a better product to investors.

Natural capital, blockchain as the future of wealth management  
Alan Laubsch of Lykke looks at investing in the world's most promising asset class and the impact on diversification and portfolio risk mitigation.

 

Testimonials

“Congratulations to Hubbis for putting together this Digital Wealth conference. Hearing from and networking with some of the most renowned speakers and trailblazers in the industry was a great use of my time and gave me a good indication of the transformational phase we live in.”
Jose Cerdan, Head of Client Propositions, Singapore, HSBC Global Asset Management

“Digital wealth management has not fully reached the banks on an operational level yet. The event Hubbis organised created awareness of the need and urgency to change the thinking of the industry today.”
Michael Gerber, Chief Executive Officer, 360F

 

 

Jun 15

Digital Wealth Asia 2017

Mandarin Oriental Hotel,Singapore